Question 1

How long does it take to confirm my order?

Accepted Answer

Orders are confirmed once payment has been completed. Please check your inbox for an order confirmation email, you should receive it within 24 hours.

Question 2

Why does my payment not go through?

Accepted Answer

• Pop up blocker: Please ensure that the settings for browser is set to OFF. Otherwise, the relevant transaction pages from the banks cannot be displayed and your transaction will not be processed.
• Card details entered incorrectly: Please try again and enter your details exactly as they appear on your card.
• Session time out: Please refresh the page and try again. Do note that the payment will not go through and no amount will be deducted.

Question 3

Will my personal information be shared with third parties?

Accepted Answer

a scent prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties.

SCENT CANDLE

FREQUENTLY ASKED
QUESTIONS

Frequently asked questions

How long does it take to confirm my order?

Why does my payment not go through?

Will my personal information be shared with third parties?

SCENT CANDLE

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long does it take to confirm my order?

Why does my payment not go through?

Will my personal information be shared with third parties?

FREQUENTLY ASKED
QUESTIONS